August 7, 2018

How to use PhenixID “Verify User” functionality for Service Desk

In many case the Service Desk organisation need to help users calling in by phone.
The Verify User application adds an extra security layer so that the service desk personnel can have a higher trust that they are talking to a legitimate user.

The YouTube movie will showcase a scenario where a service desk personnel have a user contact by mobile phone.
Before helping the user, a verification challenge must be correctly answered by the user.
Several verification options can be used depending on the called in users available methods.

The movie will show the web interface for the service desk personnel and the called in users mobile phone.